Frequently Asked Questions
If none of the information below answers your question, feel free to use the Contact or Accessibility pages as required.
Shipping
How long does it take for an item to ship?
As I use Print on Demand both to avoid extra costs of excess books, storage, and to prevent more pollution on the planet - all items have a typical 2-5 week turnaround.
Bookmarks are typically shipped within 2 weeks.
Books are typically shipped within 5 weeks.
However, if there is any stock available and ready to go, this could be sooner. If there are any issues with the order being shipped within this allotted time, you'll be notified.
How much is shipping?
This is dependent on the country in which you reside and the item(s) purchased. Shipping is priced using the weight of the item.
Bookmarks:
| UNITED KINGDOM | PRICE |
|---|---|
| FIRST CLASS | £1.99 |
| FIRST CLASS SIGNED | £3.99 |
| INTERNATIONAL | PRICE |
|---|---|
| STANDARD | £3.99 |
| TRACKED | £8.99 |
Books:
| UNITED KINGDOM | PRICE |
|---|---|
| T24 - Up to 1KG | £4.99 |
| T48 - Up to 1KG | £3.99 |
| T24 - Up to 2KG | £6.99 |
| T24 - Up to 5KG | £9.99 |
| INTERNATIONAL | PRICE |
|---|---|
| TRACKED - Up to 500G | £14.99 |
| TRACKED - Up to 1KG | £17.99 |
| TRACKED - Up to 2KG | £21.99 |
| TRACKED - Up to 5KG | £49.99 |
What will my items be shipped in?
All items will be shipped in recyclable or recycled packaging - books will be shipped in boxes while bookmarks will be in envelopes with a card insert.
Returns
Do you accept returns?
No returns are accepted - whether digital or physical.
If there is an issue with the product purchased, please make contact and we can work together to find the best way to resolve the issue.
For product faults: Contact or contact@sunflowermarshell.com
For accessibility issues: Accessibility or contact@sunflowermarshell.com
Accessibility
I'm having issues with reading your book - can you help?
I offer accessibility assistance with all purchases!
Please reach out and I'll do everything I can to assist - contact me via my Accessibility page or by email at contact@sunflowermarshell.com
Standard Accessibility Options:
eBooks - if you're having issues with a digital purchase, whether it be the font, font size, background or text colour, or screen reader functionality, please let me know and we can try additional formats, fonts, and colours.
Paperbacks - if you're struggling with the format, font, font size, background, or text colour of your paperback, I'm happy to provide you with an eBook edition for free with accessibility adjustments as needed.
Offers
Can I use a coupon on something which is already on discounted?
Yes! If an item is on sale, and you have a coupon which is valid on the on sale product, it will apply the relevant discount!
For example, if an individual paperback [a standalone or volume] is on sale, and you have a coupon for the same categories, the discounts will stack.
Why won't SPECIAL2025 work on Entwined Hearts - Complete Collection?
SPECIAL2025 is a coupon code to save 15% on all individual books. This discount can be applied to Entwined Hearts volumes or Highest of Priorities.
Business Enquiry
Can we bulk purchase directly from you?
Yes! Contact me via the media/business enquiry form on my contact page. Please let me know the quantity wanted, the location, and whether you'd like them to be signed editions.
I typically respond within 24 hours.
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.